FAQs

F.A.Q.

  • PRICES 
Our bikes and logistics delivery and collecting services are subject to customized rates upon technical features and customers destinations. Our bike rental rates starts from 20euro/day. Our logistics is provided in whole Italy and in 15 European countries. Logistic rates starts from 30euro/bike within 6 bikes. To receive customized rental quote please send your request to booking@velocerental.com or read more about our FAST BOOKING PROCEDURE.

  • BOOKING PROCEDURE 
Customers can reserve bike rental, excursions or holiday services by email, via form or by phone. Reservation is closed after deposit/booking payment arranged by credit card/PayPal.  Advanced booking is required. Click to check out complete FAST BOOKING PROCEDURE.

  • HOW I CAN PAY THE RENTAL SERVICE  ? 
We accept wire transfers, main credit cards and PayPal payments. Our transactions are safe. Before agreeing any payment - the company invites the customer to read more details about our corporate policy available in this FAQs (cancellation/refund/ecc..). With the deposit payment/reservation payment the customer agrees terms and conditions of quotation and all terms and conditions of this FAQs page.

  • IS POSSIBLE ENJOY SPECIAL OFFERS OR DISCOUNTS ?
Veloce offers great discounts to fast bookings made in advance. Make your booking in advance and receive discount of up to 25% off on rental rates (while stocks last). With these great savings you'll be sure to save money as well as secure your ideal bicycle rental with our company. Special offers are variable upon corporate logistics and rental calendars and they're proposed on the rental quotation. 

  • WHO CAN ENJOY VELOCE SERVICES ? 
Our services are available for adults and minors in good health conditions and capable to ride bicycles in Italian and European roads. Minors can ride only with the presence and under supervision of adults and/or parents. For kids until 25kgs our company can supply seat for kid built under UNI EN European Safety Standards, installed on rear rack.

  • IN CASE OF PUNCTURE ? 
Our company provides the accessories kit including premium spare inner tubes and repair kit. In case of puncture customer can use spare inner tubes included in Veloce Kit provided with bikes.

  • IN CASE OF MECHANICAL ISSUES ? 
Our bikes are provided in perfect mechanical conditions. Veloce works with a network of mechanical shops in whole Italy and others European country covered by rental services. In case of mechanical issues customer can contact the Veloce help line to be supported in repair activities in one of our local partners.
In these cases the customer will pay directly the repair to the shop and the company will refund the amount within 120 working days. Note, the customer needs to save the receipts and provide them  to company. Each repair must be approved by the company (no refund for customer's initiative).

  • WHAT'S ABOUT HELMETS and CYCLING SHOES / PEDALS ? 
Our company loves safety. That's why we provide without surcharge helmets and high visibility jackets. The use of helmet isn't obligatory by Italian road code. The use of high visibility jacket is mandatory from 30 minuts after sunset until 30 minuts before sunrise, on 'extraurbane' roads and galleries. Customer is the only one responsible for the use of safety equipment supplied by the company. Bikes are provided without pedals or on demand with normal pedals. Moreover on demand we can provide special installation for own customer's pedals (look, keo, shimano, ecc.) and/or own saddle. Pedals have a rental cost of 10€ fee.

  • IS IT POSSIBLE TO TRANSPORT BIKES ON TRAINS IN ITALY ? 
To know how transport bikes on trains in Italy we invite our customers to read the page of Trenitalia train Italian train company. (unfortunately only in Italian language, we linked page upon google translator)

  • HOW SOON NEED TO MAKE RESERVATION ?
Our bikes aren't unlimited, we work while stocks last.
Customer contact the customer service and in a few days receive the rental quote. After the rental quote the customer contact our company to close reservation and define last details like appointments, accommodation address and phone number to manage delivery/collection. Bike rental reservation are considered closed after reservation payment that our company can arrange by wire transfer, credit card or via PayPal. With deposit payment the customer accept rates, total amount of supply and other conditions showed by quotation and with this FAQ page.
Veloce means "FAST".
Some customers are faster to close reservation than others. For this reason it can be possible that some bike models would be sold out between quote and reservation request. Moreover can be possible that "slower" customers can't enjoy our services because they arrive late in the closure of the booking or are forced to choose different bike model than originally desired. Our suggestion is to close the rental reservation when you book your flight or hotel reservations and as soon as possible after received quote from the company, before expiration date of quotation (generally 3 or 5 days). After the quote's expiration the company has the faculty to apply new rates than indicated in original/first quotation. We supply bikes for rent after booking payment, our services are very similar to car rental companies. Bike rental service is considered reserved only after the deposit payment. 
 
  • BOOKING CANCELLATION AND CHANGE OF DATES
Refund is provided only in case of full payments (deposit + balance) with cancellation requests sent to the company up to 7 days before the first rental day.
The deposit isn't refundable: in case of cancellation before the balance payment the company doesn't refund the deposit booking payments. Also in case of cancellation requests sent up to 7 days before first rental day.
For all payment solutions no refund, also partial, for cancellation requests received within 7 days before rental (also in case the customer balanced the total amount) and in case of default by customers.
No refund in case of cancellation or return (also partial) of goods before the last rental days fixed at time of reservation and/or by the rental contract.
In case the customer balanced the payments and the cancellation request was sent up to 7 days before rental the company can choose to :
- starts the refund activities;
- to provide a gift certificate for the full amount payed by the customer. In case of gift certificates solution: the gift certificate can be used by the customer or third parties anytime. In this case the customer must submit a new rental reservation request, to be confirmed by the company upon rental and logistics calendar availability.
In case of 100% prepayed payment solution and the cancellation request was sent up to 7 days before rental the company can choose to :
- to starts the refund activities;
- to provide a gift certificate for the full amount payed by the customer. In case of gift certificates solution: the gift certificate can be used by the customer or third parties anytime. In this case the customer must submit a new rental reservation request, to be confirmed by the company upon rental and logistics calendar availability.
In case of refund solution the company will refund money within 120 working days from date of cancellation request or cancellation communication, also in case of cancellation by the company. Refund payment will be arranged in one, two or more installments. In case of refund solution the amount isn't subject to the exchange rate adjustments. No refund on return of goods before the time designed by the reservation and/or the rental contract or for partial use due to non-controllable by the company (bad weather, mechanical issues, ecc).
Change of dates could be required by the customer via email up to 15 days before first rental day.  At time of deposit payment customers must indicate all details of rental in order to allow the company to plan rentals and logistics calendars. In absence of complete information at time of reservation payment (height of cyclists in cm, frame geometry preferences, ladies/gentlemen specification, GPS coordinates and complete address of delivery and collecting, mobile phone details, housekeeper contact details, ecc.) company will have faculty to consider customer in default and to cancel the rental service upon corporate cancellation policy. No deposit payment refund in case of customer default.
The balance payment must be arranged by the customer up to 14 days before rental, by wire transfer, credit card or PayPal. Contrariwise the company could have the faculty to cancel the rental service without refund deposit payment and without give communication to the customer.

  • BIKE MODELS AND CATEGORIES
With reservation the customer chooses the bike category. With the rental the company can provide bike models from categories showed in the rental quote or other models from same categories or with similar/better features from other brands because bikes are subject to corporate logistics calendar and purchase of new bikes. Corporate logistics calendar is dinamic and change every day. Few days before rental the company communicate effective models (from category booked by the customer) that will be delivered during pick up. At delivery the customer will sign a paper contract, declaring that bikes and goods provided by the company are conform to the category agreed in rental quote and with booking/balance payment and that technical features are comply with required usage for which their are rented. Claims will not be accepted after 24 hours from the delivery, pick up and/or the use of bike and goods provided by the company.

  • SERVICE DELIVERY 
Customer can choose to enjoy our services in different ways. Pick up and return of bikes and accessories at our affiliated stores or with pick up, delivery and collecting under appointment at railway stations, airports or accommodations, partners shops - also in different towns. This service is available in whole Italian country and in 15 European countries. Sometimes during the year our logistics service is busy and the delivery/collecting activities could be subject to the traffic conditions and other deliveries/collecting activities planned for the day. Our goal is guarantee the punctuality in logistics: 99% of our pick up/delivery activities are provided on time. The customer with the booking accept that the company isn't responsible in case of eventual delay in delivery/collecting activities.  Bicycles are usually delivered after 10 a.m. Delivery time depends on our logistic calendar, traffic conditions and contingent accidents. In case you need the bicycles before 10.00 a.m. we kindly suggest you to reserve your bike starting the rental the day before. It won’t be provided any refund on daily rental fares for a partial use of the bicycles due to our logistic calendar/delay on delivery timing.

  • DAMAGES, LOSS AND THEFTS
During the rental period the customer is responsible for thefts, loss or damages (also partial) to the goods provided for rent by the company. Passport and credit card are required at time of pick up to fill out the rental agreement and to guarantee goods provided for rent by the company.

  • CONFIDENTIALITY, PRIVACY and CUSTOMERS DATA 
Company process personal customers data for the only internal use in according to Decreto Legislativo 30 giugno 2003, n. 196. The personal data keeper, controller and manager is the Gennaro de Concilio, CEO at Veloce Corporate srls. Veloce Personal Data Processing Statement. 

With the deposit payment the customer agrees the company, according changes of market or internal production needs, has the faculty to change policy and terms indicated in this page without give communication to the customers.




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CORPORATE SOCIAL RESPONSIBILITY 

MISSION 
In our passion for bicycle we want to give tourists the opportunity to live a unique and personal experience, exclusive and irreproducible, to enjoy most beautiful territories, with favorite sport and preferred mode of transportation, making of this an opportunity for sustainable development and social responsibility of the company, in respect of our long tradition of family coming since 1928. In the heart of cyclism for an history of more than 80 years !

ENVIROMENTAL IMPACT
In compliance with our corporate social responsibility program Mr. Jerry de Concilio is committed to reducing enviromental impact of his business company through increased use of post-consumer recycled materials, natural gas fuel creating first company in Europe specialized in sustainable tourism services .

QUALITY AND SAFETY 
Our company, in compliance with our policy, rent only bikes and accessories built in Europe under European Safety Standards (UNI EN). Bikes and accessories are subject to periodical maintenance and are rented in perfect conditions. The policy of our company is founded on quality of bikes and of related services, in compliance with our corporate social responsibility program. The company is covered by liability insurance program.

UNIVERSITY AND AWARDS
This philosophy has brought us great satisfactions over time and many award in masters post-graduate at Italian Universities as a business model company for sustainable development. The last experience was the Master's degree of Ms. Oriana Perrone (Pise University) at Fondaca Foundation in Rome with the title "Innovation company to exploit the territory, while respecting the traditions and sustainable development ". The program of master provides an illustration of Veloce Corporate and other companies such as AdeccoMonte dei Paschi di Siena bankUnicredit bankFerrovie dello Stato Italian railways company, Pernod Ricard Italy, and more....

ETHIC
In compliance with our ethic business development program our company support the business sustainability. Our company support activities of Karibu Chakama non profit association.

Download link to Code of Ethics Italian version (coming soon the English version)

ADVANTAGE SERVICES FOR PEOPLE WITH SPECIAL NEEDS
Our company pays attention to the problems of customers who need support to organize cycling holidays for their family with special needs. Our company is famous to rent tandem and other special bikes and to help to arrange best solution for a beautiful cycling experience in Italy for special needs people.

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